ma77 Privacy Policy – How We Protect Your Data

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who access or use the ma77 platform, including registered players, visitors to ma77.pro, and anyone who contacts ma77 support. By using the platform in any capacity, you acknowledge that you have read and understood this policy.

If you are registering on behalf of another person or if you are a minor, you must not proceed. The ma77 platform is intended for individuals who are at least 21 years of age and located in the Philippines.

2 Information We Collect

ma77 collects personal information through several channels, including account registration, the KYC verification process, payment transactions, platform activity, and direct communications with support.

The categories of information we may collect include:

• Identity information – full legal name, date of birth, nationality.
• Contact information – email address, mobile number, and in some cases, residential address.
• Verification documents – government-issued ID such as a passport, driver's licence, or PhilSys national ID; proof of address documents.
• Financial information – bank account details, e-wallet reference information (GCash, Maya), deposit and withdrawal transaction records in PHP.
• Technical and usage data – IP address, device identifiers, browser type, operating system, session duration, pages visited, and game activity logs.
• Communication records – records of chat conversations, emails, and any other correspondence with the ma77 support team.

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive personal information such as biometric data, religious beliefs, or political affiliations.

3 How We Use Your Information

The personal data collected by ma77 is used for the following purposes:

• Creating and managing your player account.
• Verifying your age and identity as required before processing withdrawals or at any point during account review.
• Processing deposits and withdrawals in Philippine Peso through supported payment methods.
• Providing customer support and resolving disputes or complaints.
• Monitoring account activity for fraud, money laundering, and other prohibited conduct.
• Sending transactional communications such as deposit confirmations, withdrawal status updates, and account security alerts.
• Sending promotional communications, where you have opted in to receive them. You can opt out at any time through your account settings.
• Improving the platform through analysis of aggregated, anonymised usage data.
• Meeting record-keeping and compliance obligations applicable to the platform.

ma77 does not use personal data for automated decision-making that produces legal or similarly significant effects on players without human oversight.

4 How We Store and Protect Your Data

All data transmitted between your device and ma77 is protected using SSL encryption. Account passwords are stored using industry-standard one-way hashing – meaning that even ma77 staff cannot see your password in plain text.

Data is stored on secure servers with access restricted to authorised personnel only. Physical and technical security measures are in place to protect against unauthorised access, disclosure, alteration, or destruction of data.

For account security, ma77 supports OTP (one-time password) verification for login and sensitive account actions. Players are strongly encouraged to use a unique, strong password and to enable any available second-factor security options within their account settings.

Despite these measures, no system is entirely risk-free. Players should take their own precautions, such as not sharing login credentials with others and logging out of shared devices after each session.

5 Sharing Your Information

ma77 does not sell, rent, or trade personal information to third parties for marketing or commercial purposes.

Your data may be shared in the following limited circumstances:

• Service providers – third-party companies that assist with operating the platform, such as payment processors, identity verification services, and technology infrastructure providers. These parties are contractually bound to handle data securely and only for the purposes we specify.
• Legal and compliance requirements – where ma77 is required by law or a competent authority to disclose information, such as in response to a court order or lawful investigation.
• Fraud and security investigations – in cases where sharing information is necessary to protect the platform, other players, or to investigate suspected illegal activity.
• Business transfers – in the event of a merger, acquisition, or sale of assets, player data may be transferred as part of that transaction. Players would be notified of any material change to data handling that results from such a transfer.

In all cases, data sharing is limited to what is strictly necessary for the stated purpose.

6 Cookies and Tracking Technologies

ma77 uses cookies and similar technologies to support the operation of the platform. These include:

• Essential cookies – required for the platform to function correctly, including maintaining your login session and remembering your preferences.
• Analytics cookies – used to understand how players interact with the platform in aggregate, helping us identify areas for improvement. This data is anonymised.
• Security cookies – used to detect and prevent fraudulent activity and unauthorised access attempts.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the platform. ma77 does not use third-party advertising cookies or behavioural tracking for ad targeting purposes.

7 Data Retention

ma77 retains personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. If you close your account, we will retain data for a further period as necessary to meet any applicable record-keeping obligations or to resolve pending disputes.

Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for analytical purposes.

KYC documents are retained for the period required under applicable financial compliance obligations, after which they are securely destroyed.

8 Your Rights as a Player

As a player on the ma77 platform, you have the following rights regarding your personal data:

• Right of access – you can request a copy of the personal data ma77 holds about you.
• Right to rectification – if any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure – in certain circumstances, you can request that your personal data be deleted. Note that we may be required to retain some data to meet legal obligations even after account closure.
• Right to restrict processing – you can ask us to limit how we use your data in certain situations, such as while a dispute is being resolved.
• Right to data portability – where technically feasible, you can request a copy of your data in a structured, commonly used format.
• Right to withdraw consent – where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time through your account settings.

To exercise any of these rights, contact the ma77 support team through the official platform channels. We will respond to valid requests within a reasonable timeframe.

9 Children and Underage Players

The ma77 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account has been registered by or for a minor, that account will be closed immediately and any associated data will be deleted.

If you believe that a minor has registered on the platform using false information, please contact support so that we can take prompt action.

10 Changes to This Policy

ma77 may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable requirements, or improvements to our data practices. When significant changes are made, registered players will be notified through their registered email address or via a notice on the platform.

Continued use of the platform following a policy update constitutes acceptance of the revised terms. The date at the top of this page reflects when the policy was last updated. We recommend reviewing it periodically.

11 Contact for Privacy Concerns

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please reach out to the ma77 support team through the official contact channels listed within your account dashboard. Support is available 24 hours a day, seven days a week.

For questions that are specifically about how your data is used or requests to exercise your data rights, please mark your message clearly so that it can be directed to the appropriate team without delay.